Qualitative and Quantitative Methods (QQM) are proved more and more popular tools for Librarians, because of their usefulness to the everyday professional life. QQM aim to the assessment and improvement of the services, to the measurement of the functional effectiveness and efficiency. QQM are the mean to make decisions on fund allocation and financial alternatives. Librarians use also QQM in order to determine why and when their users appreciate their services.
This is the start point of the innovation involvement and the ongoing procedure of the excellent performance. Systematic development of quality management in libraries requires a detailed framework, including the quality management standards, the measurement indicators, the self-appraisal schedules and the operational rules.
Workshop 1 . Implementing the READ Scale
(Reference Effort Assessment Data) Tool At Your Institution: Introduction, Implementation and Outcomes / Bella Karr Gerlich, PhD
G. Lynn Berard, MSLIS
Grant Gerlich, MA, MLIS, CA